support agreement
Support agreement
Ensure access to fast and prioritized help in case of problems to minimize disruption to your business.
Effektiv support
Increased efficiency
Punch clock malfunctions create unnecessary burdens for employees, HR, and IT.
We’re committed to minimizing downtime and providing fast, friendly support to resolve any issues quickly.
Support Agreement Overview
- Hardware repair. Includes labor costs and parts for processor boards, power supplies, memory chips, and more.
- The software is updated to the latest version.
- Questions are answered weekdays from 8:30 AM to 4:30 PM.
- Error reports are acknowledged within 4 hours of receipt. In cases where the report is reported outside of regular office hours, the response time is counted from 08:30.
- If the defective time clock or its parts require replacement, Brightec Time guarantees to take responsibility for the recycling process.
For more information about our support agreement terms, please contact us at support.time@brightecgroup.com
Down load our support agreements
Choose support agreement to your punch clock
Do you have a support case?
We are here to help you! Contact our support and we will make sure to resolve your issue as quickly as possible.
